To confirm your booking, Parc Hotels Italia requires:
- a bank transfer to be run within 10 days after your booking, equal to the value of the first night of stay;
- your credit card details. Parc Hotels Italia will verify the validity of your credit card with a pre-authorisation check, without any charge.
There is no penalty or charge if you want to cancel your booking. If you paid a deposit, you will be refunded in full.
You can cancel or edit your reservation by sending an email to[email protected] un fax al+390365954447; or by calling our booking office on: 0365913511..If you booked on our website, you can easily cancel you booking by clicking on the cancellation link you can find in the confirmation email.
PAYMENT IN HOTEL AND CHECK-OUT
FOR CREDIT CARD OWNERS (EXCEPT FOR PREPAID CARDS)
If you have a credit card, upon checking-in you will be asked to give your consent to charge on your credit card (prepaid cards are not allowed) the whole price of your stay and the extras for you and those who are with you, thanks to the “Priority Check-out Service and Delayed Charge” provided by CartaSI. The validity of the credit card will be verified by pre-authorising on it the whole amount of your stay: this operation will be carried out 7 days before your arrival if you book your stay in advance, or upon your arrival in case of walk-ins.
If you do not want to avail yourself of the “Priority check-out service and delayed charge” service, you will be required to pay for your stay upon checking-in. Moreover, all the extras (e.g. drinks, meals, beauty treatments, etc.) must be paid cash upon your order and cannot be charged to your room bill.
IF YOU DO NOT HAVE A CREDIT CARD OR HAVE A PREPAID CARD
If you do not have a credit card or have a prepaid card, you will be asked to pay in cash the whole amount of your stay. Every extra must be paid in cash and cannot be charged to your room bill.
As an alternative to cash payment, Parc Hotels Italia gives you the opportunity to pay your stay in full via bank transfer, which we must receive at least 3 days before your arrival.
The tourist tax is not included in your rate and must be paid out at the hotel, in cash, barring any exemption or reduction provided for by the local authority law. In case you subscribe to the “Priority check-out service and delayed charge” service, the tourist tax will be charge on your credit card.
Parc Hotels Italia shall not be held liable for any direct or indirect damage the clients might be subjected to, i.e. theft, loss, injury, or accidents that may occur while utilising the hotel amenities and facilities or partaking in an entertainment activity, possible work stoppage that may delay the arrival or departure and cannot be directly ascribed to the hotel staff, or occur during the client’s stay or during the transportation from and to the hotel.
At the hotel cash desk, you can change all the major foreign currencies into euros. We shall not accept personal cheques; however, we shall accept traveller’s cheques and eurocheques. Credit cards are only accepted as an option of payment and not to change currencies.
Our prices are in euros, per room and per day, and include service, VAT, complimentary use of indoor and outdoor pools, use of sunbeds and parasols, use of leisure and entertainment equipment. The use of garage, tennis courts, golf courses, and bike hikes, horseback rides, boat and pedal boat rental, the use of the sports fields outside the scheduled entertainment activities, and every other service included in the hotel description are not included in in the rate, unless it is clearly stated in the booking confirmation. The half-board basis includes overnight stay, breakfast, and dinner (lunch is not included).
Children can only enjoy discounts and reduced rates on condition that they share the same room with two adults charged at the full rate.
Pets are allowed in our hotels on the following conditions: maximum weight 10 kg (or 22 pounds), no entrance to restaurants, bars, pools, communal areas, and in some room types.
In case of overbooking, Parc Hotels Italia undertakes to promptly notify its clients and provide:
- an analogous or superior accommodation compared to the accommodation that has been booked;
- if needed, the transportation to the new accommodation. Parc Hotels Italia will also give you the opportunity to
- make a phone call at your new destination.
In case of circumstances beyond our control and in case of overbooking, which entails that we cannot carry out the duties associated with the client’s reservation, Parc Hotels Italia undertakes to refund up to twice the amount paid as a confirmation deposit, in accordance with the article 1385 of the Italian Civil Code. Clients are not entitled to any further reimbursement as compensation.
FURTHER TERMS AND CONDITIONS
For any further terms and conditions not explicitly stated in this policy, e.g. check-in and check-out times, special rates etc., the details specified in the booking confirmation alone are binding. The booking confirmation is the only document indispensable to enjoying the services that have been purchased.